My Cart

Close

FAQ

Do The Hammocks Come With Straps?

Our hammocks do not come with straps but you can bundle them together and save 20%

Do I Need Tree Straps To Use My Hammock?

Yes, your hammock will come with two carabiners on the ends that you can use to attach to your Tree Huggers Suspension System Our straps make it extremely quick and easy to set up your hammock.

You don’t need any knowledge of knots, the Straps simply wrap around your object and tighten on themselves. 

Heavy duty rope isn’t necessarily great for a tree’s bark either. Our tree straps are tree friendly because the reduce the amount of pressure on the tree's bark. 

What Are Our Hammocks Made Out Of? 

210T Taffeta Nylon. The Strongest Nylon Around!

How Many Pounds Can My Hammock Hold?

Our hammocks can hold 400 pounds or two people comfortably. 

How Do I Wash My Hammock?

Hand-wash and air dry

How Long Does It Take To Ship My Order? 

All orders will be shipped with 24 business hours of the purchase. 

How Long Does Shipping Take?

All orders are shipped USPS Priority Mail and generally take 3-5 business days. 

How Do I Track My Package Once It Ships?

You will receive an email confirming your order along with a tracking code.

What is your Returns/Exchange Policy?

Please refer to our Returns and Exchanges Page

Do You Ship Internationally?

At this time we are only able to ship to the United States. If you have any questions about shipping internationally please chat us or send us an email at support@jacksonpine.com

How Can We Contact You?

Please send us an email at support@jacksonpine.com. 

How Do The T-Shirts Fit?

All T-Shirts are unisex sizing and are a tailored fit. Please refer to our Sizing Info. 

If there is anything else that we can help you with please email us support@jacksonpine.com and we will be more than happy to assist you!